HomeRetention ManagerInstallationInstall notes about rights/permissions for directories/registry access

5.6. Install notes about rights/permissions for directories/registry access

  1. User profiles - Retention Manager 4 has been successfully tested using the default user profiles in Windows. If your organization has modified user profiles with limited permissions, application errors may occur.
  2. Limited user profiles- The following directory permissions need to be added to user profiles for program operation:
    1. Single workstation / standalone installation
      1. Full control rights to the following application directories on local drive.
        1. c:\Program Files (x86)\IRCH\RETMAN4
        2. c:\Program Files (x86)\Borland
        3. c:\ProgramData\IRCH\RETMAN4
    2. Network installation
      1. Workstation(s)
        1. Full control rights to the following application directories on local drive.
          1. c:\Program Files (x86)\IRCH\RETMAN4
          2. c:\Program Files (x86)\Borland
          3. c:\ProgramData\IRCH\RETMAN4
      2. Network drive
        1. Each installed workstation need full control rights to the network Local application directory directory.
  3. This program has been tested using the default Windows user profiles. If user profiles have significantly restrictions for directory and registry access, program errors may occur.  To correct this:
    • User profile will need full rights and access to the following registry keys:
      • Win 7-64 bit:

        1. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Borland
        2. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\IRCH RETMAN4

        Win 7-32 bit:

        1. HKEY_LOCAL_MACHINE\SOFTWARE\Borland
        2. HKEY_LOCAL_MACHINE\SOFTWARE\IRCH RETMAN4

    • User profiles will need full control rights to the following directories:
      • for Win 7 through 10 installations,
        1. c:\Program Files (x86)\IRCH\RETMAN4
        2. c:\Program Files (x86)\Borland
        3. c:\ProgramData\IRCH\RETMAN4
        • Network application directory \IRCH\RETMAN4
    • If software stability issues occur on a network with enhanced security, full control rights may be needed for the following directory:
      • \WINDOWS\Crystal\
    • Assign network drives to Retention Manager workstations by letter assignment.  If the installation program does not detect mapped drives, use the UNC path.
  4. IRCH does not support scripting to install or update workstations and network drives.
  5. Retention Manager 4 is not designed to run under NT Terminal or Citrix.  Such installations are not supported.
  6. This program has to be installed under the Administrator profile.
  7. During a network installation, the Administrator profile must have both local and network administrator rights.
  8. Retention Manager 4 is a client-based application and needs a 100 Mbps or higher LA connection.  It will not run on a Internet-speed-WAN connection because of the lower bandwidth. 
  9. It is not recommended to use a VPN connection for a network install of Retention Manager 4.  Using a VPN connection for the software may result in software lethargy or timeouts.

Please contact IRCH Technical Support with if there are questions.  Thank you.

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