HomeRetention ManagerWindows 7 & 8Blue X fix for standalone or network installation.

22.2. Blue X fix for standalone or network installation.

  1. This should be done in Administrator mode.
  2. Copy WebPro3.ocx from C:\Windows\SysWOW64 to C:\Program Files (x86)\IRCH\Retman\BIN.
  3. Open a command prompt using Run As Administrator.  
  4. Copy the path C:\Program Files (x86)\IRCH\Retman\BIN from Windows Explorer.
  5. In the command prompt window type CD C:\Program Files (x86)\IRCH\Retman\BIN  pasting the path using upper left command window icon Edit / Paste.
  6. The command prompt path should be C:\Program Files (x86)\IRCH\Retman\BIN
  7. Type regsvr32 WebPro3.ocx and press Enter.
  8. Respond to registration success prompt.
  9. Open Retman and test for blue X.

Please contact IRCH Technical Support if there are additional questions or the problem continues.  Thank you.

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