HomeRetention ManagerVarious FunctionsUnable to view C:\ProgramData directory in Windows 7

20.10. Unable to view C:\ProgramData directory in Windows 7

The \programdata directory is hidden by default and does not appear in Windows Explorer.

IRCH data is located in the \programdata directory which is not visible and is the source of the confusion. 

To make the \programdata directory visible:

  1. Open Windows Explorer.
  2. Select organize / folder and search options from the menu bar.
  3. Select the View tab
  4. In Advanced setting / Hidden files and folders, select Show hidden file, folders, and drivers.
  5. Click OK to save and close the window.

The c:\program data directory should be visible in Windows Explorer.  Navigate to c:\programdata\irch\retman and you should see several directories including \sysdata and \userdata.

Please contact IRCH Technical Support if there are questions.

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